Quick Answer
The amber Short stock chip on the Orders list flags orders that meet all of these:
- Status is still Pending / Processing (not yet shipped)
- Has a fulfillment warehouse assigned
- No pick list has been created yet
- At least one line item doesn't have enough stock in the assigned warehouse to fulfil
Hover the chip to see how many lines are short.
What to Do When You See It
Click into the order. The Fulfillment panel on the right shows exactly which products are short, by how much, and what's on hand:
Insufficient inventory · 3 lines short
- PU Pastel Purple — Need 1, on hand 0 — short 1
- Glitter Rainbow Pink — Need 1, on hand 0 — short 1
- Flock Dark Purple — Need 1, on hand 0 — short 1
Your options:
- Restock the short lines (create a Purchase Order to your supplier — the order page links straight to it).
- Move the short items off this shipment so the in-stock items can ship today; the dropped lines go on a follow-up shipment when stock arrives. See Moving Items Between Shipments.
- Issue a partial refund if the customer agrees to settle for what's available.
The chip disappears the moment all lines have stock OR a pick list is created (because at that point you've committed to fulfilling what's there).
See also: Handling Insufficient Inventory